Delivery
How much does delivery cost?
We offer free delivery on orders over £50, which takes 2 to 4 business days. Other delivery options are shown in your basket once you have added your address.
Are any items excluded from free delivery?
Some items have to be sent by a specialist carrier, such as liquids, aerosols, paint and gas canisters, or are bulky or heavy. Special orders, sale items and items supplied direct from a manufacturer might also be excluded. If the cost is any different from what was quoted at checkout, we will always ask you before we despatch or charge.
What is the cut-off time for despatch?
Our order despatch cut-off is 1pm.
Full details are on our delivery page.
Returns
How long do I have to return an item?
If you are not completely satisfied you can return your goods within 30 days of the day you receive your order.
What condition do returns need to be in?
Items must be unused and in their original condition, with packaging and tags still attached. Please do not remove any tags unless you intend to keep the item. Sealed products, such as electronics, cannot be returned once the seal is broken.
How do I send something back?
Please book your return online before posting, and include a copy of your delivery note in the package so we know who it is from and whether it is a return for refund or there is an issue with the item. Always get proof of posting. The return address and step-by-step instructions are on our returns information page.
How long does a return take to process?
Please allow up to 3 days for your return to be processed once it reaches us.
Orders and payment
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.
Help and advice
How do I get in touch?
Use the chat box on this site, email info@eglsports.co.uk or call 01202 028448. You can also send a WhatsApp message to 07960097568; that number is for messages only, not calls. Customer service hours are 9am to 5pm, Monday to Friday. There is also a form on our contact page.
Can you help me choose the right size or product?
Yes. Message us with what you are planning to do and we will help. Our buying guides also cover paddle boards, wetsuits, buoyancy aids and open water swimming kit.